Building AI systems that turn complex data into action

AI systems for support and security guidance

Python · BigQuery · Gemini · Vertex AI

• Built AI systems for customer support to improve response efficiency.
• Aggregated company data in BigQuery and fed it into Gemini to automate reporting workflows.
• Developed personalized security guidance by analyzing product settings and security reports into actionable steps.
• Prototyped sentiment analysis that identified over 500 agitated customer cases to support faster resolution.
• Created detection for falsely urgent requests to help prioritize support work.
• Built a churn prediction prototype with Vertex AI (successful prototype; not yet implemented in production).